Only last night I was talking to a friend on the telephone about religion. She mentioned she'd cancelled her visit to hear the Pope in Glasgow next week. Thinking perhaps she had a medical problem I asked why and her reply related to this. She felt she was being treated as a punter rather than a devout Catholic.
I'm paraphrasing but her comment was, "I don't have to travel 200 miles and spend £100 to listen to someone who treats me like a pop fan, although perhaps it's a sign that I looked more closely at my religious beliefs."
How could the largest religious business in the world could get it so wrong?