Showing posts with label debt collection. Show all posts
Showing posts with label debt collection. Show all posts

Thursday, 22 September 2011

But Seriously - Guest Post



In response to this, one of my readers pa_broon, kindly offered to write the following guest post.  It is cross-posted on his own blog.




No, its not a Phil Collins album, I thought I might post something serious for a change, normally I'd say it doesn't suit me and that it involves to much in the way of work. You have to do stuff like 'research' and back up any claims you make with something called 'evidence'. It's much easier for me to transfer the contents of my head directly on to the screen, no need for any citations or providing sources because it all comes from the fevered imagination of a person who's blog no one reads; most importantly, no one is harmed.

But listen, while I am no brilliant academic, no wait, don't argue, I've accepted it. Nor am I a total shmuck, I've been around and I read a lot, it was suggested to me by another blogger that I might say a few words about Debt Collection Agencies and their methods along with things that could help you if you're being hounded by a DCA.

A very quick few words about my experience firstly; I joined a gym (I'll try not to be specific, it was a tennis orientated set-up, going by the name of David Lloyd.) I signed the standard twelve month minimum contract but four months in discovered three serious flaws; the service was terrible, the staff were entirely unhelpful and I simply wasn't middle class enough to be there. I told them I wasn't happy with the service (although I jest, the service was rotten and not worth £80 a month in anycase,)  they adopted a 'tough-you-signed-a-minimum-twelve-month-contract-that-you-can't-get-out-of-so-meh' stance, they were not interested in the slightest even although the reason I was unhappy was their fault.

I cancelled my direct debit and did not return to the club.

Here comes the serious bit.

They chased me at first themselves then after three months of correspondence (me telling them they'd broken their own contract by not providing a service they said they would) they passed the debt on to their pet DCA, we'll call them ARC because that was and still is their name. I explained to them the issue was still in dispute (meaning I was still jawing with David) but to no avail. Daily phone calls, letters on a weekly basis with threats of all sort of things ramping up as time went by. Eventually letters start coming from a solicitor called Trevor Munn, threatening action in Northampton (or was it Southampton) County Court. Needless to say, Trevor Munn is another arm of ARC and the next step in their intimidation program.

I'll stop the narrative here, you can google some of those companies and find all sorts of stories on consumer action websites and forums but here is the thing, never have I ever seen a post saying; 'That swine Trever Munn took me to county court!' Why? Because he (or they) never will.

The following information is true for any civil debt not including Council Tax or monies owed relating to property; it will stop DCA's and any action they're threatening to take (albeit it up to a certain value) in its tracks.

It is called more generally 'Prorogation of Jurisdiction' and is covered in paragraph 3(4) of schedule 8 of the Civil Jurisdiction & Judgments Act 1982.

Sounds technical but it isn't really, please don't be intimidated by it. What it means is this:


  • You can't be taken to court in a jurisdiction (ie. Northampton) except for the one in which you are personally domiciled. (Any threat by a DCA to do so is intimidation.) If you live in Edinburgh, they need to take action in Edinburgh.
  • Even if the contract you signed says you agree to be dealt with by English law (for example) this is null and void, no way does a clause in a consumer contract circumvent UK civil law, much as big business would like it to be the case. 
There are some caveats, the main one being; it doesn't work with immovable property, if you live in a house in Northampton (for example) and get some crazy paving, the crazy paving will still be in Northampton even if you're not; they can still chase you in Northampton.

Specifically what it doesn't cover and the topic that caused me to be serious for a moment is Council Tax. It wouldn't be covered since it's attached to property anyway but CT is a different kind of debt and a blog post all by itself; you don't have a leg to stand on. The statute of limitation for civil debt in Scotland is five years (in England it is six) meaning, if they don't chase you in that time you're probably ok. For Council Tax debt, the statute of limitation as far as I can gather is twenty years from the date of the summary warrant being generated, these warrants are issued automatically at the request of Council and they won't get lost on the way to the sheriff court either. (If any of that is incorrect please let me know, it was hard to find even that info.)

In summary, if you run up credit on a catalogue card or HP agreement, they have to sue you where you live. Obviously if it's thousands they'll go after you but even then if they're doing it in Plymouth you can write to the court asking for it to be 'dismissed with expenses in favour of the defendant'. The nub is; if its a couple of hundred quid, they won't because its not economically viable to do so. My supposed debt was around £550 and they left me alone, even Citizen's Advice (who didn't know about Prorogation of Jurisdiction) said they probably wouldn't chase me for that amount.

A lot of people go to great lengths to break out of contracts were the plaintiff (the company doing the chasing) simply has no intention of following through with legal action; it's all bluff. I think we can all agree Debt Collection Agencies are odious set ups many using as they do: very questionable techniques when it comes to dealing with what they like to call its clients.

Final point to make. If you have this kind of low level debt (maybe under £1000) and you are being chased by DCA's and their pet (in many cases, I think fake) solicitors; always have a good look at the wording of the letters they send; for example:


  • '...documentation is being prepared for submission to county court...'

Leaving to one side it'll be the wrong court, the court isn't preparing documents, Trevor is and he's a cad and a bounder and has no power whatsoever to do anything; only the correct court has that power and only after a fair hearing. Since Trev is lazy and a tight-arse to boot, he's not going to go to another court for a tawdry few hundred quid.

My point is, if you are unfortunate enough to find yourself in this situation, this law empowers you, it may not void the contract, although people with bigger minds might be able to say if adding a clause to a consumer contract saying 'any legal disputes' would be handled by a court that has no jurisdiction over the consumer does in fact void it?

Beyond that, it allows you to have some fun with debt collection staff, I used to think they were just doing their job, it wasn't their fault etc but now? Not so much so, the people at ARC were rude and intimidating and that is wrong. However when they phone you (and they will again and again) the negative attention can be remedied by saying things like, 'So glad you phoned back, isn't it annoying when our phone sex is disturbed, I was fast reaching a cli-'. Usually they hang up... 

Usually...

Digressing slightly and because I don't want anyone to think I'm encouraging bad debt, my fight was just, they wanted me to pay for a substandard service I wasn't using, if I'd been using the gym  during the remainder of the contract (and my waist line will prove I wasn't) then I would have paid because that is fair. However, if you're a screaming store/credit card nutter with a shoe addiction; shame on you! You deserve all you get.

Although can I just say, those Ferragamos you're wearing are to die for!


Sunday, 18 September 2011

Badly Behaving Bailiffs



Until 2002, people in Scotland suffered the indignity of knowing their homes could be forcibly entered and their personal effects removed and sold if they fell into debt and in some cases even if there was no debt.  It was by the actions of the then Scottish Socialist leader Tommy Sheridan, that the anachronistic law was repealed so that poindings and warrants sales were no longer allowed in Scotland.

Around 80% of cases involving sheriff officers were to do with council tax debt. The past week I've been following this man's fight against bailiffs and their practices. (In Scotland, although commonly known as bailiffs, these individuals are officially known as sheriff officers or messengers-at-arms).

It's many years ago now since I had the misfortune of meeting sheriff officers. (They always appear in twos in Scotland, with one doing the verbal menacing and the other staying silent). They produced a summons which stated I had not paid council tax for several months - a completely false accusation. I was fortunate enough that day to contact a legal friend, who arrived here within half an hour to the startling sight of two sheriff officers and three policemen (called by the sheriff officers because I refused them admittance).  After showing my friend the relevant bank statements, he spoke on my behalf and eventually the five uninvited individuals left my property.

An exhausting and distressing few weeks followed - aside from the financial cost - to counteract the council's claim, but finally they admitted there had been an error; possibly due to a fault in their 'new' computerised system my lawyer was informed. No apology was given.

That Saturday was the day I lost respect for the police who sided with the sheriff officers and weren't prepared to listen to me.  It was also the day I realised how valuable my father's advice was: 'Always keep records of any money you spend no matter how small'.

The experience taught me what little power we have as individuals against the state. In fact we have none. Sheriff officers in Scotland, along with others such as utility companies, can still gain admission to your home with or without your permission, although debt procedure has been tightened since the introduction of the Debt Arrangement and Attachment (Scotland) Act 2002.

To fully understand the legislation requires a legal mind, but nowadays there is plenty help available online for anyone having problems with debt or debt collectors. Debt collectors who act illegally - as 'my' bullies did - need to be exposed. The only way that will happen is if the stigma associated with debt is removed and the police do what they're employed to do and that is protect the individual.
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