tag:blogger.com,1999:blog-8116690042850060767.post4668100773215718873..comments2023-08-10T12:55:23.427+01:00Comments on SUBROSA: Customer Relations? You Betsubrosahttp://www.blogger.com/profile/00151702590329788260noreply@blogger.comBlogger21125tag:blogger.com,1999:blog-8116690042850060767.post-61892852106519670532011-02-28T21:32:24.290+00:002011-02-28T21:32:24.290+00:00Joe, you had to say that being a co-author. :)Joe, you had to say that being a co-author. :)subrosahttps://www.blogger.com/profile/00151702590329788260noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-46956084297321292002011-02-28T21:31:59.806+00:002011-02-28T21:31:59.806+00:00Yes of course Crinkly but will politicians take on...Yes of course Crinkly but will politicians take on such good practices? Of course not.subrosahttps://www.blogger.com/profile/00151702590329788260noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-78840479963495157572011-02-28T21:31:11.977+00:002011-02-28T21:31:11.977+00:00Oh Demetrius, I wouldn't know but I do know of...Oh Demetrius, I wouldn't know but I do know of several hundreds of other reasons. Not least than a certain dinner is a deterrent. But it's a long story.subrosahttps://www.blogger.com/profile/00151702590329788260noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-33421014375492097612011-02-28T21:29:55.491+00:002011-02-28T21:29:55.491+00:00KBW, I heard that story several times when I was m...KBW, I heard that story several times when I was much younger. I believed it then.subrosahttps://www.blogger.com/profile/00151702590329788260noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-44986547426551851192011-02-28T21:28:32.884+00:002011-02-28T21:28:32.884+00:00Jings Brian, I don't get emails. A slight lac...Jings Brian, I don't get emails. A slight lack in customer service there. :)<br /><br />Then again I bought mine when it first came on the market so I presume they've upped their customer service somewhat.subrosahttps://www.blogger.com/profile/00151702590329788260noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-46678855446882007332011-02-28T21:27:15.098+00:002011-02-28T21:27:15.098+00:00I'd agree my vacuum is heavy Derek but it is s...I'd agree my vacuum is heavy Derek but it is so efficient that I can cope with that. I understand the later models are lighter.<br /><br />Hopefully Mr Blair will pass on your concerns about Mr Dyson's pro-EU stance. But can you blame him?subrosahttps://www.blogger.com/profile/00151702590329788260noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-84752671451417554872011-02-28T21:25:33.594+00:002011-02-28T21:25:33.594+00:00Strapworld, I think you're confused with the s...Strapworld, I think you're confused with the surname Blair.<br /><br />Auch, my blog is but a spit in an ocean but it does show how Dyson value customer feedback.subrosahttps://www.blogger.com/profile/00151702590329788260noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-55536663909747551402011-02-28T18:04:56.575+00:002011-02-28T18:04:56.575+00:00Well done SR, it proves your Blog is read far &...Well done SR, it proves your Blog is read far & wide.Joe Publichttps://www.blogger.com/profile/07829909061904690380noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-30365290644204852032011-02-28T17:52:13.986+00:002011-02-28T17:52:13.986+00:00Ok: on a more serious note there's been a mark...Ok: on a more serious note there's been a marked appreciation in the comments by people appreciating the interest of manufacturers to listen and consider the views and criticisms of their customers.<br /><br />Wouldn't the same attitude be welcomed if it were adopted by those who purport to represent us?Crinkly & Ragged Arsed Philosophershttps://www.blogger.com/profile/08902364411241935656noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-83507445820968255912011-02-28T17:40:23.789+00:002011-02-28T17:40:23.789+00:00I do hope the antibacterial is not the one that ha...I do hope the antibacterial is not the one that has a marked adverse effect on the male capacity to reproduce.Demetriushttps://www.blogger.com/profile/17198549581667363991noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-68848494202137391712011-02-28T15:57:23.697+00:002011-02-28T15:57:23.697+00:00Which all reminds me of a wind up story told to me...Which all reminds me of a wind up story told to me by an old soldier in far away foreign parts where I had just arrived.<br /><br />It was regarding the so called traditional method of cleansing ones bum in the loo using your hand, which is done in certain cultures where you should never offer the left hand, I think, for greeting or waving,as it is an insult. <br /><br />My expression of disgust was countered by the wind up bit, which entailed putting your soiled hand into a hole in the wall, where a wee man was waiting on the other side with sharp bamboo stick. He promptly jabs your hand with the stick, which causes you to react by pulling your hand out and stuffing it in your mouth to relive pain. <br /><br />It is the mixed reaction of disgust turning to disbelief to embarrassment as you are reeled in and humiliated with the howls of laughter, that makes you glad we live in a civilised society, as we see it.<br /><br />However Ghandis first thoughts as he was brought on stage at a Royal Command performance on seeing all the people in the theatre looking at him was, "dear me, all these people wiped their bums today with pieces of paper, what a waste."Key bored warrior.https://www.blogger.com/profile/05192681529004653727noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-5468626776234146432011-02-28T14:56:40.489+00:002011-02-28T14:56:40.489+00:00I was a Dyson-sceptic until I bought a Dyson cylin...I was a Dyson-sceptic until I bought a Dyson cylinder vacuum cleaner. It is excellent and the regular emails reminding me to rinse the filter are welcomed. <br />A wise organisation sees customer feedback, positive or negative as free market research and product consulsancy. Lakeland Plastics have a similar relationship with their customers who write in with ideas or improvements. A wise organisation also delegates the authority to problem-solve (with the appropriate training where necessary) down to "customer service" level. It makes both customers and staff happier.Brianhttps://www.blogger.com/profile/06358349301959327747noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-20822836273053246682011-02-28T14:38:08.485+00:002011-02-28T14:38:08.485+00:00Dyson products are not ones I generally like and t...Dyson products are not ones I generally like and think they are overhyped and overrated, my experience of their vacuum cleaners are of a heavy to use contraption with badly design tools which are difficult to use - I don’t like the fact that James Dyson is pro-EU either. <br /><br />However, I have used the ‘Airblade’ hand dryer and can vouch it is the only air blower dryer that actually dries your hands – it works, so well done Dyson manufacturing. Now what are you going to do to sort out the problem of James Dyson’s pro-EU stance?Vote Derek Bennett Walsall Southhttps://www.blogger.com/profile/12168448674901925161noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-11859621441201756452011-02-28T13:13:31.361+00:002011-02-28T13:13:31.361+00:00Subrosa,
Well we now know that Blair has got yet ...Subrosa,<br /><br />Well we now know that Blair has got yet another job!<br /><br />I have found, if I have any complaint of a company/article etc, by writing directly to the Chief Executive or Chairman I get a positive response within days.<br /><br />But it is refreshing when management respond. It also goes to show how powerful the Subrosa blog is. Not bad for a Dundee housewife. Well done.strapworldhttps://www.blogger.com/profile/18228784526399929300noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-6611033089526313432011-02-28T12:05:24.871+00:002011-02-28T12:05:24.871+00:00Crinkly, it's time you invested in one of thes...Crinkly, it's time you invested in one of these! Bags are sooo yesterday.subrosahttps://www.blogger.com/profile/00151702590329788260noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-81564417021607953792011-02-28T12:04:37.206+00:002011-02-28T12:04:37.206+00:00John, an eloquent comment as usual. Yes, that'...John, an eloquent comment as usual. Yes, that's exactly what it has done for me but I wanted others to form their own opinion, although I did hint I was impressed didn't I? ;)<br /><br />Best vacuum I ever had and used daily. It's kept its power too which has been the problem with my previous ones. Too expensive to repair and between the cost of bags and belts, I think there's not much difference in price.subrosahttps://www.blogger.com/profile/00151702590329788260noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-5259021300691627422011-02-28T12:01:46.554+00:002011-02-28T12:01:46.554+00:00Well done anorak. This took me by surprise really,...Well done anorak. This took me by surprise really, not because I don't know their products are of a high quality, but the effort made.subrosahttps://www.blogger.com/profile/00151702590329788260noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-86424247920649326582011-02-28T11:55:34.708+00:002011-02-28T11:55:34.708+00:00This comment has been removed by the author.RMcGeddonhttps://www.blogger.com/profile/01665173796157838927noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-33475996728656302762011-02-28T11:39:15.557+00:002011-02-28T11:39:15.557+00:00Oh it's a hoover. My ones got a bag with a zip...Oh it's a hoover. My ones got a bag with a zip up the front.<br /><br />For a minute I thought it was an article Cameron's been busy trying to sell in his Middle East tour.Crinkly & Ragged Arsed Philosophershttps://www.blogger.com/profile/08902364411241935656noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-28951777128457875562011-02-28T10:40:34.119+00:002011-02-28T10:40:34.119+00:00How refreshing to see a manufacturer actually resp...How refreshing to see a manufacturer actually respond, especially when much of the comment was less than positive.<br /><br />I find the reply you have received has served to elicit two major responses –<br />- An increased confidence in the company and in their product range.<br />- An affirmation that for some companies, as exemplified here by Dyson, customer service and satisfaction actually still do mater.<br /><br />There are so very many other companies and institutions who would do well to follow this excellent example set by Dyson. This all goes to show how a simple e-mail, which takes a few minutes of the working day, can reach and influence many.<br /><br />Thank you Mr Blair, for restoring some of my faith in corporate business.<br /><br />… and just for the record, yes, I do have a Dyson.JRBhttps://www.blogger.com/profile/01864418763227369458noreply@blogger.comtag:blogger.com,1999:blog-8116690042850060767.post-53136217281618195872011-02-28T09:36:00.214+00:002011-02-28T09:36:00.214+00:00I have to say that after lambasting HSBC three tim...I have to say that after lambasting HSBC three times in lengthy posts - I received a surprise telephone call from their Director of Customer Relations who not only sorted the problem in minutes but gave me his direct telephone number (on my firm promise not to 'blog it'!). <br />Two days later they did the same thing again...<br />I phoned, it did go straight through to him, he did sort it once more.<br />This blogging lark has a lot to commend it!Anonymoushttps://www.blogger.com/profile/07298204551643847835noreply@blogger.com